Kheli's Privacy Policy – Your information is completely secure

1 Introduction

Kheli is an internationally licensed online gaming platform specially designed for Bangladeshi players. Kheli's privacy policy informs you how we collect, use, store, and protect your personal information.

We believe every user's privacy is a fundamental right. That's why Kheli always manages your information transparently and responsibly. This privacy policy is written in plain Bangla so every member can easily understand it.

Kheli's privacy policy follows international data protection laws and best practices. This policy may be updated at any time. Members will be notified of significant changes.

2 What Information We Collect

Various types of information are collected when creating an account and using services on Kheli. Details are provided below.

a) Registration Information

• Full Name and Username
• Mobile Number
• Date of Birth (for age verification)
• Country and Region of Residence
• Password (stored in encrypted form)

b) Identity Verification Information (KYC)

• Copy of National ID Card or Passport
• Proof of Address (where applicable)
• Selfie or photo (where applicable)

c) Financial Transaction Information

• Deposit and Withdrawal History
• Payment Method Details (last 4 digits of card number)
• Mobile Banking Number

d) Automatically Collected Information

• IP Address and Device Information
• Browser Type and Operating System
• Platform Visit Time and Page Information
• Gaming Activity Logs

3 Use of Information

Kheli uses the information collected for the following purposes. There is a clear reason behind each use, and we never use information unnecessarily.

According to Kheli's privacy policy, your information is never shared with third parties for advertising purposes. Only technical service providers (such as payment processors) may receive limited information.

4 Information Sharing and Disclosure

Kheli never sells your personal information. However, limited information may be shared in certain specific circumstances.

• Payment Processor: Information necessary to complete financial transactions is shared with licensed payment partners.
• Technology Service Provider: Hosting and security service providers may receive limited technical information.
• Legal Obligations: Applicable information may need to be provided if a valid order is received from any court or regulatory authority.
• Fraud Prevention: In cases of serious fraud, information may be shared with relevant authorities.

5 Information Security Measures

Kheli uses the latest technology and methods to protect your information. Our security framework is described below.

• SSL/TLS Encryption: Every data transfer is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; it is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): Two-factor authentication can be enabled to add extra security to the account.
• Regular Security Audits: Regular security audits are conducted by third-party specialists.
• Access Control: Only authorized personnel can access necessary information.
• Data Backup: Regular backups are taken on encrypted servers.

6 Cookie Policy

Kheli uses cookies on its website. Cookies are small text files stored in your browser. They help improve your experience and ensure the platform functions properly.

• Essential Cookies: Absolutely necessary for login sessions and security. The platform will not function properly if these are disabled.
• Performance Cookies: Used to measure site speed and performance.
• Preference Cookies: Remembers your language and theme preferences.
• Analytics Cookies: Used to understand which pages are visited most frequently.

You can delete or block cookies from your browser settings at any time. However, disabling essential cookies may limit service availability.

7 Your Rights

According to Kheli's privacy policy, you have several important rights over your own information.

If you wish to exercise these rights, contact Kheli's support team. Requests will be responded to within 30 days of receipt.

8 Information Retention Period

Kheli does not retain information longer than necessary. Retention periods for different types of data are provided below.

• Account Information: As long as the account is active and up to 5 years after closure (as per legal requirements).
• Financial Transaction Information: Minimum 5 years (legal and audit requirements).
• Gaming Logs: 3 years.
• Cookie Information: Typically 30 days to 1 year.
• Support conversations: 2 years.

9 Protection of Information from Minors

Kheli strictly prohibits registration for anyone under 18 years of age. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If any user is identified as a minor, their account and all information will be deleted immediately.
• If parents suspect a minor is using the platform, they may notify the support team.

10 Contact and Complaints

If you have any questions or complaints regarding the privacy policy, please contact us.

• Email: [email protected]
• Support: The platform's live chat service is available 24/7.
• Complaint Timeline: Complaints will be responded to within 30 days of receipt.

Kheli takes any privacy concern extremely seriously and strives to resolve it as quickly as possible.