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Responsible Gaming

On Kheli Responsible Gaming – Stay Safe While Having Fun

Kheli believes gaming should be a healthy form of entertainment. That's why we provide every tool and resource you need to play responsibly. Stay safe, stay within your limits.

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Support Team
18+
Age Restriction
100%
Safe Platform
5+
Safety Tools
Our Tools

Kheli's Safety Features for Responsible Gaming

Kheli offers a range of effective tools to help keep your gaming experience safe

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be increased before the set period ends.

Self-Exclusion Feature

Option to lock your account for a set period — from 7 days up to permanent exclusion.

Session Time Controls

Decide in advance how long you'll play each day. When the time is up, the system will automatically send you an alert.

Cooling-Off Period

Need a short break? You can request a temporary pause ranging from 24 hours to 6 weeks.

Set a Loss Limit

Set a loss limit in advance — once you reach it, you won't be able to continue playing.

24/7 Support

The Kheli support team is here for you at any time. Reach out with any questions about responsible gaming.

Table of Contents
  1. What Is Responsible Gaming?
  2. Warning Signs
  3. Self-Assessment
  4. Protection Tools
  5. Steps to Set a Limit
  6. Minor Protection
  7. Help & Contact
  8. FAQs

What Is Responsible Gaming?

Responsible gaming means enjoying gaming in a way that keeps it fun without harming your personal life, family, or financial wellbeing. Kheli has always believed that gaming should be a source of joy — not a way to escape life's problems.

Awareness is the foundation of responsible gaming on Kheli. Knowing how much time and money you're spending — and staying within your limits — is the first step to safe gaming. Kheli is committed to helping every member do exactly that.

Responsible gaming on an online platform goes beyond rules and regulations. It's a mindset — one where players stay aware of their own limits and capacity, and don't hesitate to seek help when needed. Kheli's responsible gaming program was built with exactly that goal in mind.

Keep in Mind: Gaming is a form of entertainment. If you feel the game is controlling you, that's a sign it's time to seek help.

What Are the Warning Signs?

Gaming addiction or problematic gaming often develops gradually. Watch out for the following warning signs.

  • Spending more than your budget on gaming and chasing losses by continuing to play.
  • Cutting back on time with family, friends, or work to focus on gaming.
  • Being unable to stop gaming, or feeling restless when you try.
  • Hiding gaming expenses from family or loved ones.
  • Neglecting sleep, meals, or daily responsibilities to keep playing.
  • Continuing to play or taking on debt despite financial difficulties.
  • Turning to gaming as the only outlet when you're stressed or feeling low.
If any of these signs apply to you, reach out to Kheli's support team today. Asking for help isn't a weakness — it takes courage.

Self-Assessment: Check In With Yourself

Ask yourself the questions below. If you answer "yes" to most of them, consider reaching out to Kheli for support.

Responsible Gaming Self-Assessment
1

Are you consistently spending more than your set gaming budget?

2

Do you find yourself wanting to play more just to win back what you've lost?

3

Are you lying about your gaming or hiding it from your family?

4

Are you skipping work, studies, or family responsibilities to play?

5

Have you tried to stop playing but couldn't?

6

Are you borrowing money or facing financial stress because of gaming?

7

When you're feeling down or stressed, does gaming feel like the only way out?

If you answered "yes" to more than three questions, please speak with Kheli Support or a specialist. Your wellbeing is our top priority.

How Kheli's Safety Tools Work

Kheli provides several practical responsible gaming tools that you can manage entirely on your own. All of them are easily accessible from your account settings.

Deposit Limit: Set your own daily, weekly, or monthly deposit limit. Lowering the limit takes effect immediately, but increasing it requires a 72-hour waiting period.

Loss Limit: Set a cap on how much BDT you can lose within a given period. Once you hit that limit, the system will automatically stop accepting bets.

Session Time Limit: Set how many hours you want to play in advance. Once that time is up, the system will automatically log you out.

Reality Check Message: A message will appear on your screen at regular intervals summarizing how long you've been playing and how much BDT you've spent.

Self-Exclusion: You can lock your own account for a set period. During that time, logging in or making deposits will not be possible.

Using these tools is entirely voluntary and confidential. Setting a limit or activating self-exclusion is never shared with anyone else.

Easy Steps to Set Your Limits

Follow the steps below to use the responsible gaming tools on Kheli.

1
Log In to Your Account

Log in to your Kheli account and go to your profile settings.

2
Open the Responsible Gaming Section

Look for the "Responsible Gaming" option in Settings.

3
Choose your preferred limit

Choose whichever suits you — a deposit, loss, or time limit.

4
Enter amount or time

Set a limit that fits your budget and schedule.

5
Confirm

Confirm your limit. The system will save your changes instantly.

6
Contact Support If You Need Help

If you ever need help, Kheli's support team is available 24/7.

Protection of Minors

Kheli strictly prohibits anyone under 18 from using the platform. Keeping minors away from gaming is one of the most important pillars of responsible play.

  • Age verification is mandatory at registration.
  • If a suspicious account is detected, identity verification will be requested.
  • If a user is identified as a minor, their account will be closed immediately.
  • Parents can use parental control software on their devices to help keep their children safe.
If you suspect someone you know is using Kheli while underage, please notify our support team immediately.

Help & Contact

You're not alone in dealing with gaming problems. Alongside Kheli's responsible gaming team, external specialist support is also available.

  • Kheli Support: Live chat support is available on the platform 24 hours a day.
  • Email: [email protected]
  • Mental Health Support: Consult a local mental health professional in Bangladesh.
  • National Mental Health Helpline: Reach out to the government mental health helpline in Bangladesh.
Remember, asking for help takes courage. Kheli is always here for you, and your privacy is fully protected.

Frequently Asked Questions

Go to Account Settings and find the self-exclusion option under the "Responsible Gaming" section. You can choose an exclusion period of 7 days, 1 month, 6 months, or permanent. Once activated, it cannot be reversed before the selected period ends. You can also contact our support team directly to make this request.

This is a key rule of responsible gaming. Lowering a limit takes effect immediately because it's there to protect you. Increasing a limit, however, requires a 72-hour waiting period — this cooling-off time prevents impulsive decisions and gives you space to reflect.

A cooling-off period is a temporary break — from 24 hours to 6 weeks. Your account stays active during this time, but you cannot play or make deposits. Self-exclusion is stricter — it's long-term and cannot be cancelled before the set period ends. For serious concerns, self-exclusion is the most effective step.

Start by having a calm, non-judgmental conversation and really listen to what they have to say. Reach out to the Kheli support team — we'll assess the situation with full confidentiality. If needed, encourage them to seek professional mental health support. Your awareness alone could change their life.

No, absolutely not. Kheli strictly follows an 18+ policy. Age is verified at registration, and identity proof may be requested in suspicious cases. If a user is identified as a minor, their account is closed immediately and any deposited funds are returned.

No, using these tools has no negative impact on your account's core functionality. Your bonuses and promotions remain unaffected. They are designed entirely for your own protection and can be managed from your settings at any time.
Simple Tips

5 Best Habits for Responsible Gaming

Keeping these simple habits will ensure gaming stays enjoyable and safe at all times

Set Your Budget First

Set a fixed monthly budget for gaming and never go beyond it. Decide how much you're willing to spend before you make any deposit.

Treat It as Entertainment

Thinking of gaming as a source of income adds unnecessary pressure. Treat it as a leisure expense — like going to the cinema or eating out.

Take Regular Breaks

Take at least a 15-minute break after every hour of play. Keeping your mind and body fresh makes it easier to make good decisions.

Let Your Family Know

Talk openly with your loved ones about gaming. Keeping it hidden makes things worse — sharing makes it easier to get support.

When You Lose, Stop

Chasing losses by placing more bets is the biggest mistake you can make. Once you've hit your limit, take a break for the rest of the day.

Join Kheli

Play Safe, Win Responsibly

Responsible gaming on Kheli is more than a policy — it's a commitment to every member. Sign up today and safely enjoy hundreds of games including slots, Live Casino, and Sports Betting.

  • Responsible Gaming Tools — Completely Free
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